Where can customers track their orders?
- Either by downloading the app at checkout or waiting to receive tracking in confirmation email sent after item is packed, labeled and shipped.
Is it possible to change the order and how can it be done?
- If you need to change something on the order please email us immediately or call stating the invoice number, your name and the reason why (832.559.3658 or firstname.lastname@example.org). Orders can be changed typically on the spot unless fulfilled and already with the carrier. Once with the carrier we can not change the shipment.
If customer received only part of the whole order, what should be done?
- Partial orders are for done for 1 of 2 reasons: Item became on back order during processing or it is being shipped from another warehouse and hasn't arrived yet to final destination.
Can a loyal customer get a discount?
- Absolutely, you can do this by signing up for our weekly newletter and you can also get it from our social media accounts.
When is the next promotion?
- Promotions typically happen weekly and major promotions happen around major holidays, especially Christmas where we have our annual 12 Days of Deals following Black Friday.
Can the seller send you product test samples?
How can an order be cancelled?
- If you need to cancel an order please email us immediately or call stating the invoice number, your name and the reason why (832.559.3658 or email@example.com). Orders can be canceled typically on the spot unless fulfilled and already with the carrier. Once with the carrier we can not cancel the shipment. You would then be responsible for shipping back to us.
If an order is shipped, separately will there be double shipping charge?
- No, you are not charged double shipping. When you checkout and view the shipping charge on the final screen that charge is final. We have no way of accessing your card information to charge separetly, and we wouldn't anyway.
Customs fees and/or taxes for international orders.
- We are not responsible for custom fees and/or taxes charged that are outside the US, the customer is responsible.