Help Center

Shipping destinations:

• We ship worldwide.

Shipping times:

• US orders take 5-8 business days to be delivered to you and we ship within 1 business day.
• International orders take 7-12 business days to be delivered via USPS, DHL, or UPS and we ship within 1 business day.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Full price will be displayed on first page of cart on the lower left side of the page. 
  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Debit Cards, Visa, MC, AMEX, Discover, PayPal, Apple Pay, Venmo, Google Pay,and  Amazon Pay. 

*Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
• For returns, please email ipinfo@ipibooks.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items (unless it is our fault).
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for goods - we will ship your package within 1 business day.

Our support team is always happy to guide you at any step!

You can call (832) 559-3658 or email ipinfo@ipibooks.com

Where can customers track their orders?

• Either by downloading the app at checkout or waiting to receive tracking in confirmation email sent after item is packed, labeled and shipped.

Is it possible to change the order and how can it be done?

• If you need to change something on the order please email us immediately or call stating the invoice number, your name and the reason why (832.559.3658 or ipinfo@ipibooks.com). Orders can be changed typically on the spot unless fulfilled and already with the carrier. Once with the carrier we can not change the shipment.

If customer received only part of the whole order, what should be done?

• Partial orders are for done for 1 of 2 reasons: Item became on back order during processing or it is being shipped from another warehouse and hasn't arrived yet to final destination.

Can a loyal customer get a discount? 

• Absolutely, you can do this by signing up for our weekly newletter and you can also get it from our social media accounts.

When is the next promotion?

• Promotions typically happen weekly and major promotions happen around major holidays, especially Christmas where we have our annual 12 Days of Deals following Black Friday.

Can the seller send you product test samples?

• Privacy policy.

How can an order be cancelled? 

• If you need to cancel an  order please email us immediately or call stating the invoice number, your name and the reason why (832.559.3658 or ipinfo@ipibooks.com). Orders can be canceled typically on the spot unless fulfilled and already with the carrier. Once with the carrier we can not cancel the shipment. You would then be responsible for shipping back to us.

If an order is shipped, separately will there be double shipping charge? 

• No, you are not charged double shipping. When you checkout and view the shipping charge on the final screen that charge is final. We have no way of accessing your card information to charge separetly, and we wouldn't anyway.

Customs fees and/or taxes for international orders.

• We are not responsible for custom fees and/or taxes charged that are outside the US, the customer is responsible.